Help & Support
Real help from a Michigan team. Whether it's billing, your account, or a technical question, we're here — and you'll reach a person, not a maze.
We’re here to help
Good internet shouldn’t come with a bad support experience. When you need us, you’ll reach a local Michigan team — not an endless phone tree or an overseas script.
How to get help
- Call us: (517) 999-3000 — for account, billing, and technical support.
- Email us: [email protected]
- Visit us: 1800 N. Grand River Ave., Lansing, MI 48906
Common topics
Billing & account
Questions about your bill, payment options, or making changes to your account? Our local team can walk you through it.
Technical support
Connection trouble, equipment questions, or Wi-Fi help? We’ll troubleshoot with you and dispatch a local technician if needed — because we own the network, we can get to the root of the problem fast.
New service & availability
Wondering if fiber is available at your address, or want to add service at a new location? Check availability or reach out and we’ll help.
Business support
Business customers get dedicated support for internet, voice, networking, and colocation. Contact our business team for priority assistance.
Prefer to talk to a person?
That’s kind of our thing. Give us a call or send us a message and we’ll take care of you.